Gregg the Taxi Guy - Service Rates and Refund Policy

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Service Rates

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Rates are determined based on the pickup address, destination address, and time of pickup. zTrip defines its standard service area as any location within a 30-mile radius of its headquarters located at 1300 Lydia Avenue, Kansas City, MO. Any trip involving an address outside this radius is considered an “Out-of-Area Trip.”

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Standard Rates: - Within the 25-mile radius (Standard Area): $10.00 for the first 4 miles - $2.20 for each additional mile - A minimum charge of $10.00 applies to all trips under 4 miles

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• Outside the 30-mile radius (Out-of-Area):

  • $15.00 for the first 4 miles

  • $3.30 for each additional mile
     

• Late Night/Early Morning Trips (Between 10:00 PM and 6:00 AM CST):

  • $15.00 for the first 4 miles

  • $3.30 for each additional mile
     

Trip Stops and Wait Time: Each stop requested by the passenger is treated as the conclusion of one trip and the start of a new one. For example, a stop between your home and the final destination is billed as two separate trips. If the passenger requests the driver to wait during any stop (e.g., appointments, errands), a charge of $1.00 per minute of wait time will be applied.

Special Event Services: - Services can be reserved for events where the driver is required to stay with the passenger to ensure immediate return transportation. Each special event reservation is quoted individually, depending on distance, duration, and other relevant factors.

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Custom Quotes and Advance Payment Requirement: As an independent contractor for zTrip, rates may be negotiated on a case-by-case basis. All trips must be paid in advance. A quote will be emailed to the passenger, and the trip will not be scheduled until payment is received. Unpaid quotes will be automatically canceled 48 hours after issuance.

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Service Area Restrictions: Short-distance, local trips within remote areas (e.g., Paola to Paola or Paola to Spring Hill) are not cost-effective due to travel time and distance. Such trips will incur a minimum charge of $100.00–$150.00 or $3.30 per mile, whichever is greater, depending on pickup location.

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Refund Policy

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1. Standard Cancellations:

   • Cancellations made less than 24 hours before the scheduled pickup time are non-refundable. However, a travel credit equal to the original purchase will be issued.

2. Advance Cancellations:

   • Cancellations made more than 24 hours in advance are eligible for a refund of 75% of the original invoice. Refunds are issued to the original payment method. The retained 25% accounts for the potential loss of revenue since the time you reserved was blocked off from other passengers booking travel during that same time period.

   • cancellations made within, but not beyond, 24 hours of when the customer pays the original invoice are subject to a full refund.

3. Special Event Bookings:

   • These are governed by their own cancellation terms. Please refer to the event-specific policies below.

4. Airport Transfers (KCI/MCI):

   • No refunds will be issued if a driver is dispatched and the passenger fails to notify us of a missed or delayed flight.

   • If transportation is still required, an additional trip fee will apply.

   • Airport runs generally require 30–45 minutes of one-way travel. Failure to communicate results in lost service opportunities for other clients.

   • Passengers must notify the company promptly regarding delays or missed connections to enable rescheduling (subject to availability).

5. Inclement Weather:

   • We will make every reasonable effort to provide service during adverse weather.

   • If a passenger chooses alternative travel arrangements after prepaying, 24 hours’ notice is required.

   • In such cases, a travel credit will be issued. Refunds will not be provided.

   • Weather-related delays may cause scheduling conflicts. We will strive to accommodate all passengers.

6. Special Event Policy – Arrowhead Stadium – Chiefs Home Games:

   • With a RED/GOLD parking pass provided by the passenger

   • If the passenger does not provide a pass (driver will purchase one)

   • Rate includes:

     • Pickup and transport to the stadium

     • Waiting time during the game

     • Return transport to the original pickup location

   • Additional stops: $25.00 per extra pickup or destination address

   • No refunds for special event reservations under any circumstances.